Terms and Conditions

1. Data of the Service Provider

·        Company name: EKI Concept Limited Liability Company

·        Abbreviated name: EKI Concept Kft.

·        Address: 7815 Harkány, Táncsics M. u. 50

·        Company registration number: 02-09-085511

·        Tax number: 28962191-2-02

·        EU VAT number: HU28962191

·        NTDSC registration number: EG25109957

·        Bank details:

·        OTP Bank: 11731025-21460234-000000000

·        IBAN: HU57 11731025 21460234 00000000

·        SWIFT CODE: OTPVHUHB

·        Phone: +36202046651

·        E-mail: eckert.gabor@magdarosaresort.hu

·        Internet: https://www.magdarosaresort.hu

2. General rules

2.1. The General Apartment House Terms and Conditions (hereinafter referred to as: GTC) summarize the contractual content on the basis of which EKI Concept Kft.  (7815 Harkány, Táncsics M. u. 50.  hereinafter referred to as the Service Provider) enters into a contract with its Guests for the use of its accommodations and services.

2.2. Specific terms and conditions are not part of the present GTC, but they do not exclude the conclusion of separate, special agreements with travel agents, organizers, and in some cases with different conditions corresponding to the given business. 2.3. Simultaneously with the conclusion of the contract, the guest acknowledges the provisions of the present GTC and unless otherwise agreed, this shall be considered authoritative.

3. Contracting Party

3.1. The services provided by the Service Provider are used by the Guest.

3.2. If the Guest places the order for the services directly to the Service Provider, the Guest shall be the Contracting Party. The Service Provider and the Guest shall jointly become contractual parties (hereinafter referred to as the Parties) if the conditions are met.

3.3. If the order for the services is placed by a third party (hereinafter referred to as the Agent) on behalf of the Guest, the terms and conditions of the cooperation shall be regulated by the contract concluded between the Service Provider and the Agent. In this case, the Service Provider is not obliged, but entitled to investigate whether the third party is lawfully representing the Guest.

4. The Contractual Relationship

4.1. The Service Provider shall send an offer to the Guest’s request for quotation sent orally or in writing. If no specific order is received within 72 hours of sending the offer, the Service Provider’s obligation to make an offer will cease. If there are less than 14 days between the request for a quote and the planned booking, we are not able to provide a binding offer. The guest can accept the sent offer as long as there is free from the offered room type. We are not able to keep the rooms.

4.2. The Contract is concluded by the written confirmation of the Guest’s written or oral reservation sent by the Service Provider, and thus qualifies as a written Contract. An oral booking, agreement, modification or verbal confirmation thereof by the Service Provider is not a contract. The sale of rooms is subject to availability, and reservations are confirmed by the Service Provider in the order in which they are received.

4.3. The order must contain the Guest’s name, address, contact details, the number of people arriving, the exact time of arrival and departure, the type of room, and the exact name of the services. The content of the contract covers: the subject, location, duration and price of the service, and also includes the payment and cancellation terms.

The Contract for the use of accommodation services is for a specified period of time.

·        If the Guest leaves the hotel permanently before the expiry of the specified period, the Service Provider shall be entitled to the full consideration of the service stipulated in the Contract. The Service Provider is entitled to resell the room vacated before the expiry date. If the guest does not use the ordered services and does not cancel them within the deadline provided for each service, or if the service provider does not provide a cancellation option due to the nature of the service, the guest is obliged to pay a penalty.

·        The prior consent of the Service Provider is required for the extension of the use of the accommodation service initiated by the Guest. In this case, the Service Provider may stipulate the reimbursement of the fee for the service already provided.

·        If the Guest does not vacate his room by 11:00 on the day of departure at the time of check-in, the Guest is obliged to pay the late check-out fee, and if the room is not vacated after 17:00 and the Service Provider has not given its prior consent to the extension of the stay, the Service Provider is entitled to invoice the room price for an additional day and at the same time the Service Provider’s service obligation may be terminated.

·        The condition for using the accommodation service is that the Guests prove their identity in accordance with the legal requirements – according to the decree No. 237/2018. According to the NTAK data reporting obligation, by filling in the on-site notification form or by using the e-check-in service. No one is allowed to stay in the hotel without notice.

·        Any amendment and/or addition to the Agreement shall require a written agreement signed by the Parties.

Apartment house basic service

The current room rate includes accommodation in the selected apartment, as well as the use of the outdoor pool with adventure elements, the use of the barbecue in the garden and free parking in the private parking lot of the apartment house.

Hospitality

Breakfast and lunch can be provided in the apartment house as an option. The apartment house does not have its own kitchen and restaurant, meals can be enjoyed in the apartment. We order the food from the contracted partners of the apartment house. Breakfast is provided at a pre-arranged time between 8 a.m. and 10 a.m. The main meal can be enjoyed in the rented apartment or in the restaurant of the contracted service provider. Individual dietary needs can be met by prior arrangement.

Wellness

Spa services are available in accordance with the Spa Area’s regulations. The house rules can be found posted on the site. Prior registration is required for massage services. Cancelled services can be cancelled 24 hours before use, after which the Service Provider may charge a 50% cancellation fee.

5. Method and conditions of use of the service

5.1. The Guest may occupy the apartment from 2:00 p.m. on the day of arrival (Check-in) and is obliged to leave the apartment by 10:00 a.m. on the last day of stay (Check-out), unless the Service Provider does not allow the Contracting Party to arrive earlier (Early check-in) or to leave later (Late check-out) after prior arrangement.  The fee for early arrival and later departure is included in the current price list.

5.2. In the event that the Guest fails to show up by 24:00 on the agreed day, the Service Provider has the right to withdraw from the contract – unless a later arrival date has been agreed – and thus the obligation to pay a penalty specified in the cancellation terms and conditions will come into effect. If the Guest wishes to occupy the room before 10:00 a.m. on the day of arrival, he/she must pay the fee for the previous night to the Service Provider.

5.3. Simultaneously with the acceptance of the offer sent by the Service Provider in writing, the confirmation of the finalization of the reservation, and the registration completed and signed on the spot or online in advance, the Guest accepts the Terms and Conditions of MAGDAROSA Resort and is obliged to comply with it.

5.4. The information required during the stay can be downloaded digitally using the QR code on the room folder. In addition, the reception of the apartment is available every working day from 8 am to 3 pm.

6. Prices

6.1. The Service Provider undertakes to publish the current prices, promotions, discounts and other offers of the current apartment on the www.magdarosaresort.hu website operated by it. The apartment also distributes its services through intermediaries. Due to the prices applied during the promotions and other factors, the prices of the services may differ at the same time. For this reason, the guest cannot enforce a claim against the service provider, the prices according to the contract concluded by the service provider apply to them.

6.2. The Service Provider is entitled to determine the prices in Hungarian forints and EUR as well. (MNB exchange rate)

6.3. Our prices may vary depending on occupancy, i.e. free capacity and the duration of the stay, as well as depending on the type of apartment.

6.4. EKI Concept Kft. reserves the right to change the price. The Service Provider may freely change its advertised prices without prior notice. This does not apply to prices in the current quotation and confirmed in writing.

6.5. The prices issued by EKI Concept Kft. always include the applicable VAT as determined by law. EKI Concept Kft. shall transfer the additional burdens due to the modification of the effective Tax Act (VAT) to the Contracting Party, subject to prior notice. Accommodation fees do not include the tourist tax, which must be paid at the location of the service.

7. Modification of an order

Reservations that have already been finalized and confirmed can be moved to another date, or the room type or number of people can be changed in writing, depending on the current prices and availability.

If there are less than 14 days between the date of the change and the date of the original booking, the provider has discretion regarding the refund. Acceptance of refunds or changes of appointment by the service provider is not binding.

8. Offers, discounts

8.1. The advertised discounts always apply to individual room reservations.

8.2. The announced discounts cannot be combined with other discounts.

8.3. In the case of booking products subject to special conditions, group travel or events, the Service Provider establishes conditions set out in an individual Contract that differ from the above.

8.4. Discounts for children: The Service Provider provides discounts for its guests who arrive with children. The amount of the discount is indicated on the website of the apartment house.

·        In case of accommodation in the same room with parents
, the discount rate is 100% between 0 and 3 years

9. Cancellation Policy and Advance Payment Rules

·        Standard cancellation and advance payment terms:
The ordered services can be cancelled more than 14 days before arrival without any obligation to pay a penalty. In case the cancellation is made within 14 days prior to arrival, the customer is obliged to pay 50% of the confirmed total amount. In case the cancellation is made on the day of arrival, or the Guest arrives on a later day within the confirmed period of stay or leaves earlier, the Guest is obliged to pay 100% of the confirmed amount for the entire booked period. Advance payment is not required before the 14th day before arrival.

 

·        High season, special and holiday periods cancellation and advance payment terms:
In case of booking holiday packages, we provide the opportunity for modification or cancellation up to 14 days before arrival without penalty payment.  In case of cancellation within 14 days prior to arrival, the Guest is obliged to pay 100% of the confirmed amount for the entire booked period. In case of cancellation within 14 days, the service provider will not refund the advance payment and the amount cannot be consumed. Advance payment: A deposit is required to confirm the reservation. Within 5 working days of booking, 50% of the total amount must be paid in advance. In the case of cancellation without penalty, the service provider will not repay the advance paid, but the amount can be repaid within 6 months, depending on the available capacity. The service provider issues an advance invoice for the advance payment received.

9.1. The Client shall notify the Service Provider of the cancellation in writing in all cases. In the case of online booking, if the Guest has booked on the apartment house’s own website, it is possible to cancel the order by responding to the confirmation.  In case of a reservation made with one of our intermediary partners (booking.com, szallas.hu, airbnb.hu), the reservation must be cancelled on the given booking interface.

9.2. The cancellation policy applies to individual bookings, and in the case of groups, events and conferences, the terms and conditions specified in the contract apply.

9.3. In the case of special offers and special offers, the cancellation conditions are determined according to the conditions stated in the confirmation. The Service Provider reserves the right to establish different terms and conditions in an individual contract in the case of the booking of its products subject to special conditions – such as special offers – group travel or events.

9.4. Monetary refunds are not possible for the booked but not used during the Guest’s stay in the hotel (accommodation, meals, treatments, etc.).

10. Method of payment, guarantee

10.1. The Service Provider indicates the total amount of the ordered services, calculated for the entire stay, on the written confirmation sent by the Service Provider to the Guest.

10.2. The Service Provider shall claim the consideration for the services provided to the Contracting Party at the latest after the use, before leaving the hotel. The price of the ordered services can be paid on the spot in cash, by bank card, and in the case of domestic hotels, in accordance with the legislation in force, by the Széchenyi Recreation Card (SZÉP card). Within the framework of an individual agreement, you can also provide the opportunity for post-payment, a bank transfer equal to the value of the service used to the bank account of the apartment house. Vouchers and coupons issued by the apartment house and/or its contracted partner are also acceptable on the basis of a separate contract.

10.3. The Service Provider may request a credit card guarantee to guarantee the use of the service in accordance with the Contract and the payment of the consideration, as well as the payment of an advance for a part or the full amount of the amount to be paid.

10.4. The Contracting Party may settle its invoice in HUF. In addition to HUF, the Service Provider accepts EUR for invoice settlement. In this case, the conversion and invoicing shall be carried out at the foreign exchange rate of the National Bank of Hungary valid on the date of the Guest’s arrival or at the exchange rate determined in advance by the service provider and published in the Guest’s accessibility. In case of cash payment in EUR currency, the Service Provider will pay the amount to be refunded in HUF.

10.5. Costs related to the use of any payment method shall be borne by the Contracting Party or its SZÉP card/credit card.

10.6. The guest may pay the apartment invoice for the services used during his stay at the reception, where the staff of the service provider will prepare an invoice in accordance with the legislation on invoice preparation.

11. Pets

11. 1. Pets are not allowed at the Service Provider’s accommodation.

12. Rights of the Guest

12.1. According to the Contract, the Guest is entitled to use the ordered room and the facilities of the accommodation as intended during the opening hours specified in the announcement and house rules.

12.2. The Guest may lodge a complaint regarding the performance of the services provided by the Service Provider during the period of stay at the accommodation, until the time of departure. During this period, the Service Provider undertakes to handle complaints that have been certified in writing (or recorded by the Service Provider).

12.3. The Guest’s right to lodge a complaint shall cease after leaving the accommodation. No subsequent compensation can be made after departure from the property.

13. Obligations of the Guest

13.1. The Contracting Party shall be obliged to settle the price of the services ordered in the Contract by the time and in the manner specified in the Contract.

13.2. The guest is obliged to ensure that the minors under his supervision are constantly under the supervision of an adult and behave appropriately in the service provider’s apartment house, observing the order of the house. The adult parent or companion staying in the apartment building is obliged to take responsibility for the damage caused by a minor or a person who is not fully capable of acting for any other reason, regardless of whether the harmful behaviour takes place under or outside his or her supervision.

13.3. The guest is obliged to report the damage suffered by him or her immediately at the reception of the apartment house and to provide the Service Provider with all the necessary data that is necessary to clarify the circumstances of the damage and which are necessary for a possible misdemeanour or criminal procedure.

13.4. The party causing the damage shall be fully financially and morally liable for any damage caused to the equipment and equipment of the Service Provider.

13.5. It is not allowed to take furniture or furnishings out of the rooms or the building.

13.6. The Guest shall not use glass objects in the area around the pool, and shall be fully financially liable for any resulting damages.

13.7. Pursuant to the implementation of Act XLII of 1999 on the Protection of Non-Smokers, from 1 January 2012 the apartment house is a non-smoking facility. Accordingly, smoking is prohibited in the closed rooms (including guest rooms), in the common areas and in the entire open area (including terraces and balconies) of the apartment house. The Accommodation Provider placed the signs calling for its obligation to comply with the referred legislation in the areas prescribed by law.  The employees of the apartment house are entitled to warn the guests and any other person staying in the area of the apartment house to comply with the law and to stop the unlawful behavior. Guests and any person staying in the area of the apartment house are obliged to comply with the law and to comply with any requests. If the competent authority imposes a fine on the operator of the apartment building due to the unlawful conduct of any guest or person staying in the area of the apartment house on the basis of the above-mentioned legislation, the operator reserves the right to transfer the amount of the fine to the person who has engaged in the infringing behaviour in question, or to demand payment of the fine from the person committing the relevant unlawful behaviour. In case of smoking in the room, the Service Provider is entitled to charge an extra cleaning fee to the Guest.

13.8. In the event of a fire or any detected emergency, the Guest is obliged to notify the reception immediately.

13.9. The Guest is obliged to return the apartment with the clean, tidy kitchen experienced upon arrival. If the Service Provider fails to comply with this, the Service Provider is entitled to charge a fee for the extra cleaning.

14. Liability of the Guest for damages

14.1. The Guest is liable for all damages and disadvantages suffered by the Service Provider or a third party due to the fault of the Guest, or his/her companion or other persons under his/her responsibility. The guest is responsible for paying the Service Provider for the damage caused by him/her. This liability also exists if the injured party is entitled to claim compensation for the damage directly from the service provider.

14.2. The liability for damages covers damage to property in the entire area of the complex.

15. Rights of the Service Provider

15.1. If the Guest fails to comply with his obligation to pay the fee for the services used or ordered in the Contract but not used, the Service Provider shall be entitled to a lien on the Guest’s personal belongings that he or she has taken with him to the hotel to secure his or her claims.

15.2. For property and accident protection reasons, the area of the apartment building is equipped with security cameras. By entering the hotel, the guest agrees to be recorded. The recordings are stored in the electronic system in accordance with the legal regulations, after which they are automatically deleted.

15.3. Various programs may be organized on the territory of the Service Provider for the entertainment of the guests of the apartment house. Photo and video recordings of the programs may be made by the service provider’s employee or by the service provider for marketing and promotional purposes. Guests who appear at the programs acknowledge and expressly consent to the fact that in this way the recording made of them may appear in publications and on various advertising surfaces. The service provider strives to enforce the interests related to data protection and personal rights, but cannot guarantee the unrecognizability of the recordings. The service provider does not take responsibility for the publication of photos or videos taken by other guests as a result of this.

16. Obligation of the Service Provider

The Service Provider is obliged:

·        Accommodation and other services ordered on the basis of the contract must be performed in accordance with the applicable regulations and service standards

·        investigate the guest’s written complaint and take the necessary steps to deal with the problem, which must also be recorded in writing

17. Liability of the Service Provider for damages

·        The Guest always visits the premises of the apartment house at his own risk, and uses the services and programs of the apartment house at his own risk.

·        The apartment house is responsible for any damage suffered by the Guest that occurred within its facilities due to the fault of the apartment house or its employees.

·        The liability of the apartment house does not extend to damage events that occurred due to a reason beyond the control of the apartment house or its employees, or that were caused by the guest himself.

·        Furthermore, the Service Provider is not liable for any damages arising from improper use.

·        The use of the pool and the wellness area of the apartment house is at the Guest’s own risk, and the apartment house does not take responsibility for accidents resulting from the increased risk of slipping.

·        The Guest must immediately report the damage suffered by him or her to the reception and provide the apartment building with all the necessary data necessary to clarify the circumstances of the damage.

·        The Service Provider does not take responsibility for valuables, securities and cash.

·        The Service Provider shall not be liable for personal belongings left in the common areas or rooms of the Service Provider (including items and objects placed in the room safe).

·        Hotel guests’ vehicles can be parked free of charge in our uncovered and unguarded parking lot. The Service Provider excludes its liability for any damage caused to the vehicles and objects placed in the parking lot (including, for example, but not limited to: car break-in and theft of any object in the vehicle; theft of the vehicle; damage caused by natural phenomena). In the parking lot, you must drive according to the regulations of the Highway Code.

18. Refusal to perform the contract, termination of the service obligation

The Service Provider is entitled to terminate the Contract for the accommodation service with immediate effect, thus to refuse to provide the services if:

·        the Guest does not use the room or the facility or its equipment for its intended purpose

·        the Guest behaves in an objectionable or rude manner with the security and order of the accommodation or its employees, is under the influence of alcohol or drugs, or displays threatening, offensive or other unacceptable behaviour

·        the Guest suffers from an infectious disease.

·        the Contracting Party fails to fulfil its advance payment obligation specified in the Contract by the specified date

·        publishes comments, pictures and information on social media and online opinion-sharing sites that are discrediting or damaging to good reputation, or violates the personal rights of the apartment house, its guests and employees in any way.

·        If the Contract between the parties is not fulfilled for “force majeure” reasons, the contract shall be terminated.

19. Placement Guarantee

19.1. If the Service Provider’s apartment house is unable to provide the services specified in the Contract due to its own fault (e.g. overbooking, temporary operational problems, etc.), the Service Provider is obliged to provide accommodation for the Guest without delay.

19.2. The Service Provider is obliged to provide/offer the services specified in the Contract at the price confirmed therein, for the period stipulated therein – or until the cessation of the impediment – at another accommodation facility of the same or higher category. All additional costs of providing the substitute accommodation shall be borne by the Service Provider. If the Service Provider fully fulfils these obligations, or if the Guest has accepted the alternative accommodation offered to him/her, the Contracting Party may not make any subsequent claim for damages.

20. Illness or death of the guest

20.1. If the Guest falls ill during the period of using the accommodation service and is unable to act in his/her own interest, the Service Provider may offer medical assistance.

20.2. In the event of illness/death of the Guest, the Service Provider may claim cost compensation from the relative, heir or bill payer of the sick/deceased person; any medical and procedural costs, the consideration of services used prior to death, and any damage to equipment and furnishings in connection with illness/death.

21. Confidentiality

In order to fulfil its obligation under the Contract, the Service Provider is obliged to comply with Act LXIII of 1992 on the Protection of Personal Data and the Disclosure of Data of Public Interest. Act and the relevant legislation related to data protection, and if the Contracting Party has made the Service Provider aware of this, the relevant internal rules of the Contracting Party.

22. Force majeure

Any cause or circumstance (e.g., war, fire, flood, weather, power shortage, strike) over which a party has no control (force majeure) shall be released from the performance of its obligations under the Contract as long as such cause or circumstance exists. The Parties agree that they will do their utmost to minimise the possibility of these causes and circumstances occurring and to remedy any damage or delay caused thereby as soon as possible.

23. Law applicable to the parties’ legal relationship, court of proceeding

The legal relationship between the Service Provider and the Contracting Party shall be governed by the provisions of the Hungarian legislation and the Civil Code. The exclusive jurisdiction of the court with jurisdiction over the seat of the service provider for any dispute arising from the service contract is stipulated.

24. Privacy Statement

The Service Provider considers the protection of personal data to be of paramount importance in the course of its activities. In all cases, the personal data provided shall be processed in accordance with the applicable legislation, shall ensure their security, take the technical and organisational measures and establish the procedural rules necessary for compliance with the relevant legislation.

In the course of the Service Provider’s activities, the Service Provider uses the data of the users exclusively for contracting, invoicing and its own advertising purposes (if the guest has consented to this) in accordance with the Data Protection Act.

By concluding the Accommodation Service Contract, the Guest accepts that he/she has read and understood the above terms and conditions and agrees with their contents. The GTC may be modified in the future, which modification will be indicated by the Service Provider on the website of the apartment, and the valid GTC will also be placed at the reception of the apartment house.

25. Miscellaneous provisions:

These General Terms and Conditions shall enter into force on 01.07.2025. Its provisions shall be applied in conjunction with the rules of individual contracts.